FAQ

Default solution folder, feel free to edit or delete it.

How Should I Enter The Weight For An Inventory tem?
Weights for inventory should be added as a decimal of a pound. For example, an item weighing 2lbs 4 oz, should be entered in the software as 2.25. A...
Fri, 4 Dec, 2020 at 9:56 AM
Why Am I Not Receiving Emails From My Site?
System generated emails such as "Consign With Us" or "Contact Us" are delivered to the email address(es) set up in Config-Config Company...
Fri, 4 Dec, 2020 at 9:47 AM
How Do I Flush My DNS?
Flush your DNS Your system keeps a record of IP addresses and domain names for the servers you access. Sometimes it helps to clear old data from this cache...
Mon, 21 Jun, 2021 at 11:32 AM
How do I sell an unsold lot or edit the winner of a lot?
Navigate to:   Auction > Auction Management > View Lot   1. Choose the Auction from the Drop-Down menu 2. Type in the Lot # & click Get      ...
Mon, 12 Jul, 2021 at 1:52 PM
How Do I Clear My Cache or Use An Incognito/Private Browser?
Clear your web browser's cache, cookies, and history Before you begin Clearing your web browser's cache, cookies, and history may remove data suc...
Fri, 17 Jun, 2022 at 1:27 PM
How Do I Fix Rotated Lot Images?
Download this free image editor program: https://www.xnview.com/en/xnconvert/#downloads 1.  Select Add Files for individual image rotation corrections OR s...
Wed, 26 Jan, 2022 at 10:16 AM
What to Do When Bidders Are Not Receiving Emails
If you are receiving complaints that system generated emails are not being received such as high bidder notifications, invoices, etc, please advise the bidd...
Wed, 6 Apr, 2022 at 5:29 PM
Enabling/Disabling Pop Up Windows
If you cannot view your invoice, it may be due to pop ups not being allowed. https://www.isc.upenn.edu/how-to/configuring-your-web-browser-allow-pop-windows
Mon, 11 Apr, 2022 at 10:13 AM